Conditions of Sale
Pricing Policy
All items are billed at prices in effect on the date of shipment. Prices and discounts are subject to change without notice. Quoted prices accepted within 30 days are firm unless otherwise stated.
Delivery
All shipments are made F.O.B. shipping point. All shipping dates quoted may be subject to delay by factors beyond our control. Every assistance will be provided in expediting claims although Choice Mold Components is not responsible for delays in transit or for damage to goods after delivery to carrier. Packages will be routed by our shipping department per your instructions. If no instructions are given, packages will be routed in accordance with previous shipments.
Returned Goods/Claims
- If the product does not perform in accordance to specifications contained hereinafter, and if the product is used in accordance with the intended application, product may be returned for full credit or replacement. Liability is limited to the price of the item sold.
- Approval must be obtained from Choice Mold Components prior to return. Items are subject to inspection prior to replacement or credit.
- No credit is allowed for any additional labor costs expended on our products.
- Claims for shortages or errors must be made within 15 days from receipt of shipment.
- Returns due to customer error may be subject to a minimum service charge of 10%.
- Special tooling is not returnable unless manufactured to specifications other than given on signed blueprint.
- No products are returnable without written approval and prepaid transportation.
- No products are returnable later than thirty days after receipt of merchandise.
Ordering
Phone Orders
Our customer service department operates Monday through Friday from 8 a.m. to 4:30 p.m. (EST)
Phone: 586-783-5600
Toll Free: 800-425-3171
Internet Orders
Orders can be placed 24 hours a day online at:
To use the online ordering, an account must first be requested online and activated by Choice.
Fax Orders
You may fax your orders to us 24 hours a day.
Fax: 586-783-5555
Toll Free: 800-425-3177
Orders for Pickup
For your convenience you may pickup your order at our facility. Please call first for availability and directions.
Credit Policy
New Customers
Prepayment will be required on all first orders. We accept MasterCard, Visa, American Express, or a company check. You may complete and submit a credit application for review for future orders.
Payment Terms
Our payment terms for all customers with open credit is Net 30 Days. Invoices can be paid with company check, MasterCard, Visa or American Express.
Payment Discount
A 2% discount is offered to customers willing to pay invoices in 15 days. Please call our accounting department if you would like to take advantage of this payment discount.